Frequently Asked Questions
Find answers to common questions about StreamVista's services and features.
Getting Started
What is IPTV?
IPTV (Internet Protocol Television) delivers television content over Internet Protocol networks. It offers a more convenient and flexible way to watch TV compared to traditional cable or satellite services.
How do I start using StreamVista?
Getting started is easy: 1) Sign up for an account, 2) Choose your subscription plan, 3) Download the app on your preferred device, and 4) Start watching your favorite content.
What devices can I use?
StreamVista works on Smart TVs (Samsung, LG, Android TV), mobile devices (iOS, Android), computers (Windows, Mac, Linux), and gaming consoles (PlayStation, Xbox).
Is there a free trial?
Yes! We offer a 7-day free trial for all new subscribers. You can cancel anytime during the trial period with no charges.
Subscription & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various cryptocurrency payments.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your service will continue until the end of your current billing period.
How do I change my plan?
You can upgrade or downgrade your plan at any time through your account settings. Changes will take effect on your next billing cycle.
Do you offer refunds?
We offer a 30-day money-back guarantee if you're not satisfied with our service. Contact our support team to process your refund.
Technical Support
What internet speed do I need?
We recommend a minimum internet speed of 10 Mbps for HD streaming and 25 Mbps for 4K content. For optimal performance, use a stable connection.
How do I fix buffering issues?
To fix buffering: 1) Check your internet connection, 2) Close other bandwidth-heavy applications, 3) Clear app cache, 4) Try a different server location, or 5) Contact support if issues persist.
Can I use VPN with StreamVista?
Yes, StreamVista works with most VPN services. However, using a VPN might affect your streaming quality and available content due to regional restrictions.
How do I update the app?
The app updates automatically on most devices. For manual updates, visit your device's app store or download the latest version from our website.
Content & Features
How many channels do you offer?
We offer 1000+ live channels across different categories including sports, entertainment, news, movies, and more. The exact number varies by subscription plan.
Do you offer local channels?
Yes, we provide local channels in many regions. Available channels depend on your location and local broadcasting rights.
Can I record shows?
Yes, our Cloud DVR feature allows you to record shows and movies. Storage capacity varies by subscription plan.
Is 4K content available?
Yes, we offer 4K content on Premium and Ultimate plans. Your device must support 4K playback and have a sufficient internet connection.
Still Need Help?
Our support team is available 24/7 to assist you with any questions.